PRIVACY POLICY

The Tenerife Boat Party respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit https://thetenerifeboatparty.com, make a booking, contact us, use our website or interact with us through services such as WhatsApp, and how we use and protect that information.

1. Who We Are

The Tenerife Boat Party is operated by:

Trading as The Tenerife Boat Party
Tenerife, Canary Islands, Spain
Email: hello@thetenerifeboatparty.com

For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR) and, where applicable, UK data protection law, the business identified above is responsible for the personal information described in this Privacy Policy.

Our website address is:
https://thetenerifeboatparty.com

2. Information We Collect

The personal information we collect depends on how you interact with us.

Booking Information

When you make or attempt to make a booking, we may collect information such as:

• Your name
• Email address
• Telephone number
• WhatsApp number
• Number of guests
• Selected event date
• Ticket type
• Booking reference
• Amount paid
• Payment status
• Information you provide about your group or booking
• Any messages or special requests you send to us

We only ask for information that is reasonably necessary to arrange, administer and support your booking.

Payment Information

Payments may be processed by a third-party payment provider.

Where payment details are entered directly into a payment provider's secure service, we do not receive or store your complete card details. We may receive information relating to the transaction, such as:

• Payment status
• Transaction reference
• Amount paid
• Date and time of payment
• Payment method
• Information required to identify the booking associated with the payment

The payment provider processes payment information in accordance with its own privacy policy and security procedures.

Enquiries and Customer Support

If you contact us by email, telephone, WhatsApp or another communication method, we may collect:

• Your name
• Contact details
• The contents of your message
• Booking details where relevant
• Records of our correspondence with you

We use this information to answer questions, provide booking support, resolve problems and respond to group enquiries.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or source
• Website interactions
• Approximate geographic location derived from technical information
• Cookie and similar technology identifiers

This information may be used to operate the website, maintain security, understand website performance and improve the experience for visitors.

3. How We Use Your Information

We may use personal information to:

• Process and manage bookings
• Confirm payments
• Issue booking confirmations or tickets
• Provide information about meeting times and locations
• Communicate important information about your booked event
• Respond to questions and enquiries
• Manage group bookings
• Provide customer support
• Process cancellations, amendments or refunds where applicable
• Prevent fraud and misuse of our services
• Maintain the security and reliability of the website
• Diagnose technical problems
• Analyse website performance and usage
• Improve our website, booking experience and services
• Maintain appropriate business, accounting and transaction records
• Comply with legal and regulatory requirements
• Establish, exercise or defend legal claims
• Send marketing communications where we are legally permitted to do so

We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.

4. Our Lawful Bases for Processing

Depending on the circumstances, we process personal information using one or more lawful bases.

Contract

We process information where it is necessary to take steps at your request before a booking or to fulfil a booking or other agreement with you.

This can include processing your contact details, booking information and payment information.

Legal Obligation

We may process and retain information where necessary to comply with legal obligations, including accounting, taxation, regulatory and record-keeping requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

These interests may include:

• Operating and improving our website
• Providing customer service
• Maintaining records of customer communications
• Protecting our business and customers against fraud
• Maintaining website and information security
• Understanding how our website and services are used
• Establishing or defending legal claims

Consent

Where consent is required, for example for certain marketing communications or non-essential cookies, we will ask for consent before processing the information.

Where processing is based on consent, you may withdraw that consent at any time.

5. Booking and Event Communications

When you make a booking, we may contact you with information necessary to provide the service you have purchased.

This may include:

• Booking confirmation
• Payment confirmation
• Meeting instructions
• Check-in information
• Event times
• Changes affecting your booking
• Important safety or operational information
• Responses to questions about your booking

These communications are part of administering your booking and are different from optional promotional marketing.

6. WhatsApp and Other Messaging Services

You may choose to contact us using WhatsApp or another third-party messaging service.

When you do so, that service may process information such as your telephone number, profile information, message content and technical information in accordance with its own privacy policy.

We may retain relevant messages where necessary to answer your enquiry, administer a booking, resolve a dispute or maintain appropriate business records.

Please remember that third-party messaging services operate independently from our website and may process personal information outside our direct control.

7. Marketing Communications

Where permitted by law, we may send information about The Tenerife Boat Party, upcoming events, offers or related services.

Where consent is required, we will only send these communications after obtaining that consent.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

If you opt out, we may retain limited information necessary to record your preference and ensure that you are not added back to the relevant marketing list unintentionally.

Opting out of marketing will not prevent us from sending communications necessary to manage an existing booking.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website operate correctly, remember preferences, maintain security and understand how visitors use the site.

Cookies may include:

Essential Cookies

These are necessary for functions such as website security, booking functionality and other services you request.

Analytics Cookies

Where enabled, these help us understand how visitors use the website, which pages are viewed and how the website performs.

Marketing Cookies

Where enabled, these may be used to measure advertising effectiveness or provide more relevant advertising.

Where required by law, non-essential cookies will not be used until you have provided the appropriate consent.

You can manage your choices through our cookie consent controls.

For more information, please see our Cookie Policy.

9. Analytics

We may use analytics services to understand how visitors interact with the website.

Analytics information may include pages visited, visit duration, device information, general location information, traffic sources and website interactions.

Where analytics technology requires consent, it will only be activated after appropriate consent has been provided.

We use analytics information to understand website performance, improve usability and identify technical or performance issues.

10. Who We Share Personal Information With

We do not sell your personal information.

We may share personal information with trusted organisations where necessary to operate our business and provide our services.

These may include:

• Payment processing providers
• Booking and ticketing systems
• Website hosting and infrastructure providers
• Database and cloud service providers
• Email and communication providers
• Analytics providers
• Customer support systems
• Professional advisers such as accountants or legal advisers
• Event operators, staff or service providers where necessary to fulfil your booking
• Government authorities, regulators or law enforcement where disclosure is legally required

These organisations may process personal information on our behalf or, in some situations, act as independent data controllers.

We aim to disclose only the information reasonably necessary for the relevant purpose.

11. International Data Transfers

Some technology and service providers we use may process or store personal information in countries outside Spain, the European Economic Area or the country in which you live.

Where data protection law requires additional safeguards for an international transfer, we will rely on an appropriate lawful transfer mechanism, such as an adequacy decision, approved contractual safeguards or another legally permitted mechanism.

12. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

The retention period depends on the type of information and why it was collected.

For example:

• Booking and transaction information may be retained for as long as necessary to administer the booking and meet applicable accounting, tax and legal requirements.
• Customer service correspondence may be retained where necessary to deal with an enquiry, booking, complaint or potential dispute.
• Marketing information may be retained until you unsubscribe, withdraw consent or the information is no longer required for the relevant marketing purpose.
• Limited information may be retained after an opt-out to ensure your marketing preference continues to be respected.
• Technical and security information may be retained for an appropriate period for security, fraud prevention, troubleshooting and website administration.

We may retain information for longer where required by law or where reasonably necessary in connection with a dispute, investigation or legal claim.

13. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, secure hosting and restricted access to systems containing customer information.

However, no method of transmitting information over the internet or storing information electronically can guarantee absolute security.

14. Your Data Protection Rights

Depending on the law that applies to you and the circumstances of the processing, you may have rights including:

• Access – to request information about the personal data we hold about you.
• Rectification – to ask us to correct inaccurate or incomplete personal information.
• Erasure – to ask us to delete personal information in certain circumstances.
• Restriction – to ask us to restrict the way personal information is processed in certain circumstances.
• Data portability – to receive certain personal information in a structured, commonly used and machine-readable format where the right applies.
• Objection – to object to certain processing, including processing based on legitimate interests in appropriate circumstances.
• Withdraw consent – where processing relies on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

Some rights are subject to legal conditions and exceptions. For example, we may need to retain certain booking or transaction records to comply with legal obligations even if you request deletion.

To exercise your rights, contact:
hello@thetenerifeboatparty.com

We may need to verify your identity before processing a request.

15. Your Right to Object

You have the right to object to the processing of your personal information where we rely on legitimate interests as our lawful basis.

You also have the right to object to the use of your personal information for direct marketing.

If you object to direct marketing, we will stop using your personal information for that purpose.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate the issue.

You may also have the right to make a complaint to the data protection authority responsible for your jurisdiction.

For matters falling within Spanish and EU data protection law, the relevant supervisory authority may be the Agencia Española de Protección de Datos (AEPD).

Where UK data protection law applies, individuals may also have the right to complain to the Information Commissioner's Office (ICO).

Your right to contact an applicable supervisory authority is not affected by contacting us first.

17. Age Restrictions

The Tenerife Boat Party is an 18+ event.

Our booking services are intended for adults aged 18 or over. We do not knowingly seek to collect personal information from children for the purpose of booking attendance at the event.

If we become aware that personal information relating to a child has been provided to us in circumstances where it should not have been collected, we will take appropriate steps to address the situation.

18. Photographs and Video at Events

Photography and video recording may take place during The Tenerife Boat Party for event, promotional or social media purposes.

Where identifiable individuals are recorded or photographed, the collection and use of that material will be handled in accordance with applicable data protection and privacy requirements.

Where appropriate, further information about event photography, filming and how to raise concerns will be provided at the event or through our booking information.

19. Links to Other Websites

Our website may contain links to third-party websites or services, including social media platforms, messaging services and payment providers.

These services have their own privacy practices, and we are not responsible for how an independent third party processes your personal information.

We recommend reviewing the privacy information provided by the relevant service when you use it.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, suppliers or legal requirements.

The latest version will be published on this page and the date at the top of the policy will be updated when material changes are made.

21. Contact Us

If you have questions about this Privacy Policy, how we use your personal information or wish to exercise a data protection right, contact:

Trading as The Tenerife Boat Party
Email: hello@thetenerifeboatparty.com
Website:
https://thetenerifeboatparty.com